Etech Global Services
1903 Berry Drive
Nacodgoches, TX 75964
About Etech Global Services
- Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back-office support, and software development.
Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,400 employees and nine state-of-the-art contact centers with six U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.
Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction, increased conversion rates, higher net promoter scores, and stronger customer relationships.
Competitors of Etech Global Services
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- a2b Fulfillment is a third-party provider of business support services including Order Fulfillment, Customer Care and Value-Add Services such as Kitting, Assembly, Reverse Logistics and Product Refurbishment. We strive to create the ultimate customer experience and achieve this with same-day...
Products by Etech Global Services
QEval
QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and... Read moreICE (Integrated Customer Engagement)
Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities.... Read more
