QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance.
With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction.
Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of addressing any robust specific requirement. The foundation of QEval is on the basis of Etech Global Service’s real-time practical experiences while facing the day to day challenges.
Etech QEval is completely customizable for addressing specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues arising within their teams.