Call Centers
QEval
QEval is an AI-powered contact center quality monitoring platform developed by ETS Labs, the technology division of Etech Global Services. The platform combines automated speech analytics and text analytics with configurable evaluation workflows to analyze 100% of customer interactions across...
Call Centers
ICE (Integrated Customer Engagement)
Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities....
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