Content by PMC
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Fast-Tracking Market Launch for Pluxee During Testing Times
Challenge: Managing a Resource-Intensive Project Pluxee, a leading provider of employee benefits and engagement solutions, faced a critical need for additional resources to test a new Government-related voucher scheme. The 'Crown Commercial Services' framework required rigorous systems... -
Enabling Digital Growth for Signet Jewelers
Challenge: Accelerating Digital Transformation Signet Jewelers, the world’s largest diamond jewelry retailer, needed to rapidly enhance its digital capabilities in response to challenges posed by the Covid-19 pandemic. PMC was engaged to focus on web development for Signet’s key brands, H....
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Payment Innovation and Streamlined In-Store Operations for Specsavers
Challenge: Overcoming Till-Point Bottlenecks Specsavers Australia serves over 4 million customers annually across 380+ stores, holding more than 40% of the eye care market. Despite multiple dispense points, payment processing was limited to a single till point in each store, causing... -
Navigating Connectivity Challenges for World Duty Free
Business Challenge: Overcoming Payment Disruptions Avolta, operating World Duty Free stores on P&O ferries, faced a significant issue with approximately 70 payment devices. Inconsistent onboard connectivity led to a 30-40% payment failure rate, causing customer frustration. The weak satellite...
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Increased Web Sales and Improved User Experience for Banner
Challenge: Enhancing Click & Collect Service Banner Ltd, a specialist in school uniforms, needed to improve customer satisfaction during peak Back to School seasons. With most sales occurring between June and September, they recognised the need for an efficient click and collect (C&C) service... -
Customer Experience Transformation for Crew Clothing Challenge: Adapting to New Retail Realities
Customer Experience Transformation for Crew Clothing Challenge: Adapting to New Retail Realities Crew Clothing needed to innovate their in-store customer experience due to pandemic-related closures and reduced foot traffic. They sought a solution to enhance operational agility and customer...
