Conversational AI leader recognized for helping businesses
harness the power of customer conversations to succeed and grow
NEW YORK, Oct. 25, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in conversational AI, was named one of the world's top B2B companies for Customer Relationship Management in Inc. Business Media's 2023 Power Partner Awards, recognizing B2B companies that have proven track records helping other businesses succeed and grow.
Inc.'s second annual Power Partners list highlights companies that received top marks from their customer brands for providing the B2B support needed to focus on and excel at their core missions. LivePerson was also named to Inc.'s inaugural list in 2022.
"It's always gratifying to receive acknowledgement for our hard work, but particularly so when it arises from the feedback and testimonials of our customer brands. Their success is our success," said John Collins, Interim CEO of LivePerson. "As the world's most scaled solution for messaging and automation, we're proud to partner with businesses across financial services, travel and hospitality, telecommunications, automotive, retail, and more to set the gold standard for customer engagement in their industries."
LivePerson partners with the world's top brands to empower their people, accelerate their shift to digital, and embrace automation through its conversational AI platform. Brands using its Conversational Cloud and AI have seen results including up to 20% increases in average order value and customer satisfaction scores, up to 10x online sales conversions versus traditional websites, and 50% lower labor costs and agent attrition.
"Trusted B2B partners provide guidance and expertise that founders rely on at various steps of their organization's journey. Partners that possess a demonstrated ability to deliver quality support are at the core of entrepreneurship and help bring big ideas to life," said Scott Omelianuk, editor-in-chief of Inc. Business Media.
About Inc. Business Media
The world's most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community they need to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
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SOURCE LivePerson, Inc.