The Order Management System (OMS) is an exceptionally sophisticated platform designed to manage the entire lifecycle of customers and their orders. a2b’s OMS will help you consolidate orders from multiple sources (web, call center, ivr, etc.), facilitate payment processing, multi-pay and continuity programs, and then serve as the platform for maintaining the customer relationship, including Customer Care.
Leverage the system’s advanced reporting to analyze where your sales are coming from and how well those sales sources perform after considering returns and continuity stick rates. Manage everything from back orders to bad debt. Our system is pre-integrated with the industry’s leading shopping carts, inbound call centers, payment processors and other value-added service providers.