Customers are the lifeblood of any business. That’s why we consider every customer call to be both a responsibility and an opportunity. Our recipe is simple: We employ mature, career-oriented people and arm them with the latest technology. Coupled with continuous improvement training, we deliver customer satisfaction, which protects your brand and increases lifetime value.
We’re a 100% domestic solution. Our center is located in our corporate headquarters and overlooks a massive order fulfillment operation, which connects our agents with the entire process. With the contact center being co-located with fulfillment operations, our agents get the unique opportunity to touch and feel the product. And most importantly, feedback is quickly shared between the warehouse floor and customer care, and vice-versa, creating a unified approach to the entire back-end.